Privacy Policy

1. Who we are

Rezerva is a tourism marketplace for Timor-Leste operated by OniT Enterprises. Our website is rezerva.tl. For questions about this policy, contact us at [email protected].

2. What we collect

When you use Rezerva, we may collect:

• Contact information — name, email address, phone number (when you submit an enquiry or booking)
• Booking details — preferred dates, number of guests, tour preferences
• Account data — email and password if you create an account
• Usage data — pages visited, search queries, browser type (via Google Analytics)
• Device data — IP address, browser, operating system

3. How we use your data

• To process and forward your enquiries and bookings to operators
• To send booking confirmations and status updates via email
• To improve the website and understand how visitors use it
• To respond to your questions or support requests

We do not sell your personal data to third parties.

4. Who we share data with

• Tour operators — we share your enquiry/booking details with the operator you selected so they can confirm and arrange your experience
• Email provider — we use Resend to send transactional emails
• Analytics — we use Google Analytics to understand site traffic (anonymised)
• Hosting — our servers are hosted by Hetzner (Germany) and Firebase (Google Cloud)

5. Data retention

We retain enquiry and booking data for as long as needed to provide our services and comply with legal obligations. You can request deletion of your data at any time by emailing [email protected].

6. Cookies

We use cookies for: language preference (stored locally), Google Analytics (traffic analysis), and authentication (if you create an account). No advertising cookies are used.

7. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

Contact [email protected] to exercise any of these rights.

8. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.