How it works
How booking with Rezerva works
How confirmation works, when you pay, how to cancel and who to call. The questions travellers ask us most, on one page.
Booking
Two ways to book
Every listing shows which kind it is, on the card and next to the booking button.
Instant confirmation
Your booking is confirmed as soon as you book, and your confirmation email arrives straight away.
What happens next
We then check your booking with the operator. Your card is charged after that, never before.
Request
We send your request to the operator and reply within 24 hours.
What happens next
If they confirm, we email you and your booking goes ahead. If they cannot take you, nothing is charged.
Your confirmation email has a link to your booking. You can also find it with your reference and email.
Find my bookingPaying
How and when you pay
Rezerva takes payment on behalf of the operators we list. We never ask for a deposit.
By card, charged on confirmation
You enter your card when you book. It is held securely and charged in full only when the operator confirms.
At our shop in Dili
You can also pay in cash or by card at the Rezerva shop, ground floor of Timor Plaza, Dili. Open every day, 10am to 6pm.
On arrival
Some guesthouses and operators take payment when you arrive. The listing says so when this applies.
Prices are in US dollars, the currency used in Timor-Leste.
Cancelling
Free cancellation up to 48 hours before
- Cancel up to 48 hours before your trip starts or you check in, and you pay nothing.
- Some trips, such as multi-day expeditions, have their own cancellation dates. When they do, the listing shows them and they apply instead.
- Inside 48 hours, charges may apply under the operator's terms shown on the listing.
- If the operator cannot confirm your booking, nothing is charged. If they cannot deliver a confirmed booking, you get a full refund.
To cancel, open the link in your confirmation email, or send us your booking reference on WhatsApp.
Full cancellation policyBadges
What the badges on listings mean
Each badge makes one specific promise.
Confirmed as soon as you book.
No card needed. You pay the property or the operator when you arrive. The listing says when this applies.
We check with the operator and reply within 24 hours. Your card is not charged until they confirm.
The business has signed a partner agreement with Rezerva.
A member of our team has visited in person.
Who we are
A local team with a real shop
Rezerva is Timor-Leste's travel marketplace, run by a team in Dili. Talk to us on WhatsApp, by email, or face to face at our shop in Timor Plaza.
REZERVA OTA, LDA. is registered in Timor-Leste under NIF 1459199.
Do I need an account?
No. You can book without one. Your confirmation email has a link to your booking, and you can find it any time with your reference and email.
Find my booking