Arbiru Beach Resort

I know this hotel since 2011 and is probably the best quality/price choice in Timor-Leste. The friendly staff, food and environment are very good. I will always comeback!

Terrible experience. The service was absolutely disgusting. The manager was so irrespectful. The bathroom in terrible conditions and made us pay for bathtub that was already broken. No Private beach as they say, no bar as they publish in media. Be careful.

Nice place, with clean swimming pool Good wifi and near by to Timor Plaza

No. Just no! Waiting for check-in took forever, almost an hour and no card payment, even though the online app showed it as an option. 😑 The staff was super slow and didn’t understand what I was saying. I booked through an online app, but they tried to charge me the offline price. Even though I eventually got the app price, it was still annoying. The location was far from the city center, and there was literally nothing around except the hotel and industrial buildings. No lock. On my first day, I wanted to go out, but the door wouldn’t lock. Luckily, there was an extra lock from the inside. Since I canceled the rest of my stay except for that one night, I just left it. When I checked out, I informed the staff that the door couldn’t be locked from the outside. They said it was automatic. Well, yeah, normally hotel doors lock automatically, but the problem was that this one didn’t. Then they kept making excuses, saying it had to be locked from the inside. Like… I’m leaving the room, so how the hell am I supposed to lock it from the inside??? Requested a hairdryer but no hairdryer. No amenities at all. The water was boiling hot and couldn’t be adjusted to cold. 😑 I came back from dinner around 10 PM, and the garden lights were off, almost pitch black. I’ve been to less developed countries before, but I have never seen a hotel like this, let alone one that dares to call itself a resort.